Customer upload guide

Send photos and videos to your marketing team

Follow these steps on your phone to sign in securely, select a business, upload content, and check its status.

1 Sign in with your phone 2 Enter the verification code 3 Choose a business 4 Choose photos or videos 5 Select your files 6 Complete the upload form 7 Wait for the upload to finish 8 Check Upload history

Step 1

Sign in with your phone number

Open the customer portal and enter the personal phone number used for your order.

Tap “Send login code.” A verification code will be sent to that phone.

Expected result: The verification screen opens and a code is sent to your phone.

Demo customer sign-in screen with the phone field and Send login code button highlighted — Enter the phone number connected to your order.

Step 2

Enter the 6-digit verification code

Enter the latest 6-digit code, then tap “Verify and continue.” Never share this code with anyone.

If it expires, request a new code. Use “Change phone number” if the displayed number is incorrect.

Expected result: You are signed in and can see the businesses linked to your account.

Demo verification screen with the six-digit code fields and Verify and continue button highlighted — Use only the newest verification code.

Step 3

Choose the correct business

Tap the business that should receive this upload. If a business is missing, contact your marketing team before continuing.

Expected result: The selected business page opens.

Demo business selection screen with a business card highlighted — Select the business the content belongs to.

Step 4

Choose photos or videos

Tap “Upload photos” for images or “Upload videos” for video files. Send one content type per upload.

Expected result: The upload form for the selected content type opens.

Demo business screen showing Upload photos and Upload videos buttons — Choose the button that matches your files.

Step 5

Select files and check the displayed limits

Read the current file-count and file-size limits shown on the upload screen, then tap “Choose files.” Select files from your phone and remove any incorrect selection before continuing.

Expected result: The selected files appear in the upload form without a validation error.

Demo upload screen with the current limits and Choose files button highlighted — Always follow the limits displayed on your screen.

Content type	Supported formats
Photos	JPG, JPEG, PNG, WebP, HEIC
Videos	MP4, MOV, M4V

The portal may reject a supported format when the file exceeds the current limit shown on screen or the file is damaged.

Step 6

Complete the upload form

Review the selected files, choose a Content category, and add a Note when the marketing team needs context or instructions.

Tap “Send to marketing team” when everything is correct.

Expected result: Upload progress starts.

Demo upload form with selected files, Content category, Note, and Send to marketing team button highlighted — A Content category is required; the Note is optional.

Step 7

Wait for the upload to finish

Keep the page open and your internet connection active until the portal confirms completion. Do not close the browser or switch off your connection while files are uploading.

If progress stops, check your connection and try the upload again.
Do not submit the same files again after a successful confirmation.

Expected result: The portal confirms the submission and makes it available in Upload history.

Step 8

Check Upload history

Open Upload history for the business to confirm the submission, view its status, and read any rejection reason.

Expected result: You can find the submission and understand what happens next.

Demo Upload history screen showing an uploaded submission and its status — Upload history records the submission status.

Status	Meaning
Received	Your files reached the marketing team and are waiting for review.
Used	The marketing team used or processed the submitted content.
Rejected	The submission cannot be used. Open it to read the reason, correct the issue, and upload again if needed.

Media retention: Your photos and videos are automatically removed after the number of days shown in Upload history. The submission record may remain after the media is removed.

Quick help

Troubleshooting

Problem	What to do
Code expired or not accepted	Request a new code and enter only the newest 6-digit code. Confirm that the phone number is correct.
File is not accepted	Check the supported format and the current size and file-count limits displayed on the upload screen. Try opening the file on your phone to confirm it is not damaged.
Upload was interrupted	Reconnect to a stable network, keep the portal open, and start the upload again. Check Upload history first to avoid a duplicate submission.
Submission is Rejected	Open the submission, read the rejection reason, correct the issue, and send a new upload if requested. Contact your marketing team if the reason is unclear.

Ready to send your content?

Sign in to the customer portal and follow the steps above. Your marketing team will receive the files after the upload completes.